General terms and conditions of sale

Article 1: Identification of the service provider

Icetec SRL
Rue Félix Wodon 29, 5000 Namur, Belgium
CBE no.: 1036.315.138
VAT no.: BE1036315138
Email: info@icetec.be
Phone: +32 476 06 02 49

Article 2: Scope

These T&Cs apply to all services provided by Icetec SRL, in particular:

• Industrial dry ice blasting
• Cleaning of machines, equipment and production lines
• Post-fire cleaning (soot, residue, odours)
• Cleaning of facades, roof structures and technical surfaces
• Professional cleaning: offices and premises, windows, facades and render, end-of-construction, hospitality, carpets, vehicles
• Recurring cleaning contracts
• Any related technical cleaning service

Any order implies unreserved acceptance of these T&Cs. In the event of a conflict between the client's terms and these T&Cs, the T&Cs of Icetec SRL prevail, unless otherwise agreed in writing.

Article 3: Quotes and formation of the contract

3.1 Quotes

Every service is subject to a prior quote, based on the information provided by the client (type of surfaces, type of soiling, site access, etc.). The quote is free and without obligation.

The quote is valid for 30 calendar days from its date of issue, unless expressly stated otherwise.

3.2 Acceptance and formation of the contract

The contract is formed when Icetec SRL receives the client's written acceptance of the quote (signature, confirmation email or purchase order). Any subsequent change must be the subject of a written amendment.

Icetec SRL reserves the right to refuse an order without having to give reasons, in particular where there is doubt about the client's solvency.

Article 4: Prices and VAT

Prices are expressed in euros (€ excl. VAT), excluding value added tax (VAT). The applicable VAT is the rate in force in Belgium on the date of invoicing.

The applicable standard VAT rate is 21 %. Reduced rates may apply depending on the nature of the service and the client's status (e.g. work on a private home more than 10 years old).

Icetec SRL reserves the right to change its prices. Services are invoiced at the prices in force when the order is confirmed.

Article 5: Payment terms

5.1 Payment deadlines

Unless otherwise agreed in writing:

• Business clients (B2B): payment within 30 days end of month from the invoice date
• Private clients (B2C): payment on receipt of the invoice or on the day of the job
• For large assignments, a deposit of 30 to 50% may be required with the order

5.2 Late payment

In accordance with the Belgian law of 2 August 2002 on combating late payment in commercial transactions (transposing European Directive 2011/7/EU):

• Any late payment automatically and without prior notice gives rise to late payment interest at the applicable statutory rate (ECB rate + 8 percentage points)
• A fixed recovery fee of 40 € is due by operation of law
• In the event of legal recovery, additional costs may be claimed

5.3 Accepted payment methods

Bank transfer (IBAN shown on the invoice), card payment on site, cash within the applicable legal limits.

Article 6: Performance of services

6.1 Lead times

Lead times are indicative and given in the quote. Icetec SRL undertakes to meet the agreed lead times as far as possible. Delays may occur in the event of force majeure or unforeseen technical issues.

6.2 Client obligations

The client undertakes to:

• Provide access to the site and the equipment covered by the service
• Provide accurate and complete information on the type of surfaces and soiling
• Ensure site safety (evacuation of areas if necessary, appointment of a responsible person)
• Provide the necessary utilities where applicable (electricity, water for final cleaning if required)
• Inform Icetec SRL of the presence of hazardous materials (asbestos, lead, chemicals)

6.3 Obligations of Icetec SRL

Icetec SRL undertakes to:

• Carry out the services with care and professionalism
• Use certified equipment in good working order
• Comply with applicable safety standards (VCA, wearing of PPE)
• Inform the client of any unforeseen event that may affect the service or its cost

Article 7: Liability and insurance

Icetec SRL is covered by professional liability insurance for damage caused in the course of its services.

The liability of Icetec SRL is limited to the amount of the invoiced service, except in the case of duly established gross negligence or wilful misconduct. Icetec SRL cannot be held liable for indirect or consequential damage (loss of business, loss of profit).

Article 8: Complaints and warranties

Any complaint regarding the performance of a service must be made in writing (email or registered letter) within 8 calendar days of completion of the service.

Icetec SRL undertakes to handle any complaint within 15 working days and to propose a suitable solution (new visit, commercial discount or partial refund as appropriate).

Article 9: Cancellation and postponement

In the event of cancellation by the client:

In the event of cancellation by Icetec SRL (other than force majeure), the client is informed as soon as possible and no compensation is due by the client.

Article 10: Force majeure

Icetec SRL cannot be held liable for failure to perform its obligations in the event of force majeure, including: natural disasters, pandemics, strikes, failure of CO₂ suppliers, unforeseeable technical breakdowns, extreme weather conditions.

Article 11: Confidentiality

Icetec SRL undertakes to treat in the strictest confidence any information provided by the client in the course of the business relationship (production processes, technical data, sensitive commercial information).

Article 12: Governing law and disputes

These T&Cs are governed by Belgian law. In the event of a dispute, the parties undertake first to seek an amicable solution. Failing that, the competent courts are those of the judicial district of Namur.

Consumer clients (B2C) may use the consumer mediation service in Belgium: www.consumentenombudsdienst.be.

Article 13: Data protection

Personal data collected in the course of the business relationship is processed in accordance with the GDPR. For more information: Privacy policy.

For any question about these T&Cs: info@icetec.be · +32 476 06 02 49

Last updated: October 2026